But I have no Virgin Media Wall socket in my - 5383603. The OUT terminal from the Technetix isolator has a terminator cap on it. Go to solution. On the day of activation, connect your new router to the master phone socket. Pop the power cable into a nearby plug socket, and turn it on. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. Call the pre-installation and delivery team on 0800 052 1734. However the wall socket doesn’t have the correct connection for the cable with the hub. Available with M50 broadband or faster. on 15-04-2023 16:54. Re: No Virgin Media wall socket internally. But I have no Virgin Media Wall socket in my house. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I am so sorry to hear that you seem to be missing a wall socket in the home. Should I cancel and request an engineer to install. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Networking and WiFi. Account - Mobile. If digging / drilling / new external & internal cables are required the. If. Forum; Apps. Account - Cable. Hello Virgin Media, we moved into a new house. This so calle. Options. A dual F connector cable may well be a satellite connection. That's the cable to use for your HUB. There is no fibre socket in this house. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. . The a ppointment can be as soon as possible. I wanted. Image below of the Virgin Media PSU Plug that connects to the coax. Options. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call them up and mention it to them otherwise they more than likely won’t say anything about it. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Tudor. Manage Your Account. Would I be able. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Can you check outside and look for the. 2 weeks ago - last edited 2 weeks ago. My Virgin Media App. Hi, Want to share my experience so far getting connected to VM. Switch on your TV, then using your own TV remote press the Input, AV or Source button. We can understand this is not ideal as a new customer and we want to best help. Browse Virgin Media Virgin Media Community. I am then unable to sign in to my account as I do not have my account information. Account - Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. QuickStart, set up and connections. Account - Cable. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. - 5412501. on 27-10-2022 09:24. I have only got one rectangular shaped white socket (Shown as below) but it seems old. But I have no Virgin Media Wall socket in my - 5339557. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. My Virgin Media App. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Then push the connector VM have provided over the screw thread. Options. on 30-09-2022 14:24. 2 as the wire is already in. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. The wall box may be branded with the logos of an old cable TV company (not VM). Please help. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Installation appointment text. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. The cable could be hidden within, or behind, furniture. Hello, my isolator cable does not fit into the virgin media wall socket. Joining in. When you place your order, we'll let you know. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. (I wish they had offered me that instead of the self install in the first place to be honest,. Picked up my self install but I cannot work out what my 'live' wall plug is. But I have no Virgin Media Wall socket in my house. 2) plug new provided cable into hub. . Basically opened it, removed the connector and put there wire through the wall. But I have no Virgin Media Wall socket in my room. Hi Everyone I have ordered a new Virgin Media self-installation kit. I just have a short coaxial cable on my wall, and it has a male end. However, I am unable to find any Virgin Media wall socket. I’ve tried calling but the people I’m connected to keep hanging up. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Call the pre-installation and delivery team on 0800 052 1734. Tudor. I highly doubt my landlord will allow a virgin coax input to be installed. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 4 weeks ago. I am so sorry to hear that you seem to be missing a wall socket in the home. you do have if you think any look possible as a VM connection and forum members can advise. Installation: Wall socket issue. Now to my Issue: I opted for the self-installation ki. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Account - Cable. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. I just got Virgin Media kit and read all information carefully and checked - 5200805. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Ordered VM broadband and was recommended by the website to select the self quick install option. Chatter and natter. Stay safe online. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Networking and WiFi. Don’t plug the power cable into a plug socket yet. My Virgin Media App. The cable could be hidden within, or behind, furniture. Account - Cable. Get the Hub ready by connecting the wires. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. A bit paranoid - 5202625. - 5372385. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. We're sorry to hear that there are no wall sockets in your property. Surly there has been a connection previously otherwise we wouldn't have bee. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. . Hi @Abigaill. My Virgin Media App. When I was going to self-install it, I didn't find any wall socket. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Mark as New; Bookmark this message. - 5250024Stream from Virgin Media. I've tried looking but can't see a way to book an engineer for this? Thank you. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Networking and WiFi. Home Phone. My Virgin Media App. Plug into the Hub Push the white cable with the black label into the Hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Sometimes there is no wall box, just a trailing cable. Mobile Your Account. Summary of Contents for Virgin Media Virgin TV V6. Reply. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. We would like to show you a description here but the site won’t allow us. I am trying to set up our wifi. I’ll call the 0800 number. We have a virgin media wall socket with an ethernet port in the wall but no round cable. It should work ok. It feels like I need to just obtain a connector to enable the two to fit. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Manage Your Account. Solved: Hi guys and gals. For personal details, m y account is a business account but the router is used in a student household. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Hi all, there is no wire coming out of the wall socket to connect to. These are the two boxes I can find in the house. Installation Guide. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I don't work for Virgin Media. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. D01 C9W8. Had arranged self-install as per suggestion from VM. Just had self installation delivered, have no wall socket just two cables from the wall. Hi . Manage Your Account. SpeedCheck out the do's and don'ts, in our Community FAQs. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. I am then unable to sign in to my account as I do not have my account information. I’m having the exact same problem. Virgin Media; My Virgin Media; Shop; Help;. Quickstart is the quickest and easiest way to setup our services. Any help please? We would like to show you a description here but the site won’t allow us. Security matters. Manage Your Account. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. a week ago. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. No wall socket to connect. Thanks for your first post and welcome to our community. Please support me in this regard. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin Mobile. When you see the ‘starting up’ screen, you can pull the tab out of the remote. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Account - Mobile. We would like to show you a description here but the site won’t allow us. pdf (virginmedia. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. However, there is no Virgin Media Wall socket in my house. Turn on and start the hub. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We have the quickstart pack but sadly cannot get broadband set up and working. Friday or 8AM. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Tried looking but. The LAN and. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Browse Virgin Media Virgin Media Community. . Plug into the Hub. Failing this. Push the white cable with the black label into the Hub. 4 weeks ago. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. There are multiple different branded wall boxes inside our flat but none. on 03-08-2020 18:05. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Home Phone. Sometimes there is no wall box, just a trailing cable. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. In response to Travis_M. No Virgin wall socket sophiep0989. . on 15-02-2022 10:03. There are cases where we'd need to convert a self-install to a manned one if this socket. on 06-03-2023 09:36. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Virgin let me select the self set up kit. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Packages. Being connected to the internet is one of the most important modern essentials in 2022,. The wall socket has a thick plug bit. Should’ve checked this before I ordered. QuickStart, set up and connections. First picture is telephone socket which is now not used. Here is the cable on my wall if that helps - 5424753. I think it’s something like £5-£8 per day that your services aren’t on. Try the automated service status number 0800 561 0061 to check for any faults in your area. Sorry to hear of the install delay caused by the wall sockets missing. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We would like to show you a description here but the site won’t allow us. The installation should take around an hour. Stay safe online. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Package arrive today and realized I don't have a VM wall socket to. I don't work for Virgin Media. If you can get Quickstart, you can choose one of two delivery options. . This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Media; My Virgin Media; Shop; Help;. Perfect for when you can’t all decide on what to watch. QuickStart, set up and connections. Options. New customer, trying to self install my hub and 360 box. 1 Kudo. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. If you're happy with this and for the charge we can make the arrangements for you 🙂. on 21-03-2023 18:43. Network Trial. Browse Virgin Media Virgin Media Community. These are usually provisioned from an equipment cupboard outside the flats. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. If you in a property that's recently been added to Virgin. Manage Your Account. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Media;. The cables from the external box lead to a Bt open reach socket and a blank socket. 0 Kudos Share. . The cable could be hidden within, or behind, furniture. . Security matters. Welcome to our Community Help Forum 🙂. Occasionally only a very short stub of wire is left behind often hidden within. Options. Virgin Media;. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Account - Mobile. i opted for the self install, however on inspection we - 5180915. QuickStart, set up and connections. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. 05-12-2022 17:10 - edited 05-12-2022 17:10. We can see that you've spoke to the team and got a technician visit booked in. You will need to use VM supplied coax cables from the. QuickStart, set up and connections. Thank you for making your first post regarding the wall socket and your self install. Everything you need is posted to you. 0 Kudos. Virgin Mobile. There are 10 types of people: those. - 5372385. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I'm very sorry to hear about the non wall socket. We're here to help. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Select the correct HDMI input for your box. Call the pre-installation and delivery team on 0800 052 1734. Tudor. Community Natter. 0 Kudos. The cable could be hidden within, or behind, furniture. On the day of activation, connect your new router to the master phone socket. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Everything you need is posted to you. . Virgin Fibre Areas only. We would like to show you a description here but the site won’t allow us. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. New kit has arrived, including a hub, a TV box, a. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. 0 Kudos. Tech Chatter. Connection To socket and hub firm. Forum; Apps. Switched On Families. Back a step. in Email 10 hours agoHi Virgin Media Team, Hope you are well. The cable going in will be a double “shotgun barrel” type cable. Community Natter. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. It seems that I need an electrian to install a wall socket. Alessandro Volta. My Virgin Media App. My Virgin Media App. Just had self installation delivered, have no wall socket just two cables from the wall. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. Up to 3 WiFi Pods if needed. It could be any of the 4 screw terminals in the first picture. Networking and WiFi. Virgin Phone Switchover. Please let us know if you wish to change your delivery method. Networking and WiFi. Virgin Media Quickstart set up. We have a virgin media wall socket with an ethernet port in the wall but no round cable. We can assist further publicly for now with your Wi-Fi issues. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Turn on your TV and get connected. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Stay safe online. Should I cancel and request an engineer to install. Thing is, I've been to the house, Virgin haven't, and I am 99. New to the UK and just moved into our first home here. There are two outputs from here (the two connectors that are close together on the white box). I have received my quick start-up kit. Dave. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. Some new sockets may look like one of the below. Reply. I’ve just lived into my new house and received my Virgin box. Below is why. CUSME. Connect the Hub’s power cable with the blue tab. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. VM will usually only supply a Quickstart to a property that had VM previously. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I have checked outside and there is a brown box shared with the neighbour. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Browse Virgin Media Virgin Media Community. Account - Mobile. A master socket is the main socket for the phone line in your home, not an extension socket. Don’t plug the power cable into a plug socket yet. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. 9% confident there is no Virgin Media socket installed. If it would benefit you, we do offer a click and collect service. Community Natter. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. 150 from a. See where this Helpful Answer was posted. But. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others.